How to Integrate WhatsApp with Website Chat
Integrating WhatsApp with your website chat creates a unified messaging experience for your customers. With Okidoki.chat, you scan a QR code to connect your WhatsApp number, and all incoming messages appear in your dashboard alongside website conversations. The same AI agent responds on both channels, and cross-channel identity resolution recognizes returning visitors automatically.
How WhatsApp Integration Works in Okidoki.chat
Navigate to the WhatsApp settings in your dashboard, scan the QR code with your phone, and your number is connected. From that point, every WhatsApp message is handled by your AI agent with the same knowledge base, tone, and capabilities as your website widget.
Cross-Channel Identity Resolution
When a visitor chats on your website and later messages you on WhatsApp, Okidoki.chat recognizes them as the same person. Conversation history, ICP data, and lead scores carry over, so the AI picks up right where it left off.
Unified Inbox for Your Team
All conversations — website and WhatsApp — appear in a single dashboard. Operators can respond, hand off, or review transcripts from one place, whether they are on the web dashboard or the mobile app.
WhatsApp for Meeting Follow-ups
The AI can send booking confirmations and reminders via WhatsApp. Visitors who abandoned a web conversation can be re-engaged on WhatsApp where open rates exceed 90 %.
Frequently Asked Questions
Do I need the WhatsApp Business API?
No. Okidoki.chat connects via QR code pairing, so you can use a regular WhatsApp number.
Can the AI reply to WhatsApp messages automatically?
Yes. The same AI agent that powers your website widget responds to WhatsApp messages with identical capabilities.
Is WhatsApp included in all plans?
WhatsApp integration is available on Pro ($149/month) and above.
Can I use WhatsApp and the website widget at the same time?
Yes. Both channels run concurrently and share the same conversation history per visitor.
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