Security

Last updated: January 2, 2026

At Okidoki.chat, protecting your data is our top priority. We implement industry-leading security measures to ensure your information and your customers' conversations remain safe.

Secure Infrastructure

Our platform is built on enterprise-grade infrastructure:

• Cloud Security: Hosted on leading cloud providers with SOC 2 compliance.

  • •Data Centers: Multiple geographic regions with redundancy.
  • •Network Security: Firewalls, DDoS protection, and intrusion detection.
  • •Monitoring: 24/7 automated monitoring and alerting.

Data Encryption

We encrypt your data at every level:

• In Transit: All data transmitted using TLS 1.3 encryption.

  • •At Rest: AES-256 encryption for stored data.
  • •Keys: Secure key management with regular rotation.
  • •API Communications: Encrypted endpoints with authentication.

Access Controls

We maintain strict access controls:

• Authentication: Multi-factor authentication available.

  • •Authorization: Role-based access control (RBAC).
  • •Audit Logs: Comprehensive logging of all access.
  • •Principle of Least Privilege: Minimal access rights for all users and systems.

Compliance & Certifications

Our security practices align with industry standards:

• GDPR: Compliant data handling for EU users.

  • •CCPA: California consumer privacy protections.
  • •SOC 2: Following security principles and criteria.
  • •Regular Audits: Ongoing security assessments.

Security Practices

• Vulnerability Scanning: Regular automated security scans.

  • •Penetration Testing: Periodic third-party security assessments.
  • •Secure Development: Security-first development lifecycle.
  • •Incident Response: Documented procedures for security events.
  • •Employee Training: Regular security awareness training.

Data Protection

• Backups: Regular encrypted backups with secure storage.

  • •Retention: Clear data retention and deletion policies.
  • •Isolation: Tenant data isolation in multi-tenant environment.
  • •Privacy by Design: Security considered from the start.

Shared Responsibility

Security is a shared responsibility. We recommend:

• Use strong, unique passwords for your account.

  • •Enable multi-factor authentication when available.
  • •Keep your integration credentials secure.
  • •Regularly review access permissions.
  • •Report any suspicious activity immediately.

Security Reporting

If you discover a security vulnerability, please report it responsibly:

• Email: security@okidoki.chat

  • •Include detailed information about the vulnerability.
  • •Allow reasonable time for us to address the issue.

We appreciate security researchers who help us maintain a secure platform.

Contact Us

For security questions or concerns:

• Security Team: security@okidoki.chat

  • •General Inquiries: support@okidoki.chat